Frequently Asked Questions
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What are accepted methods of payment?
We accept all debit/credit cards, western union, moneygram, and PayPal. (3% processing fee with cards and PayPal)
**You do not need a Paypal account to make a purchase.
What is the shipping time?
The shipping time is 2-7 business days (excludes Weekends and Holidays).
Is there overnight shipping available?
Yes for an additional cost overnight shipping is available starting at $19.99. Contact us before purchase!
What is the return policy?
EXCHANGE ONLY within 7 days from when you receive hair. Return postage at your cost. Items must be in its original condition. I will not accept any hair that has been used or altered. *brushed, combed, cut, or washed* Must be unaltered, unworn, and undamaged.
How many bundles are needed?
10"-16" : typically 2-3 bundles18"-30" : typically 3-4 bundles*Check with your stylist. All stylists have different installation methods.
Can I dye the hair?
Yes you can dye or bleach the hair.
What color is the hair?
Natural Black (similar to 1b)
What lengths does your hair come in?
10" - 30" other lengths available upon request.
How much do the bundles weigh?
Bundles are 3.5-4oz.
What products do I use on the hair?
Use mild shampoos and conditioners; preferably sulfate-free and alcohol-free products. A few suggestions are Garnier Fructis, Organix, Joico, Herbal Essence, or Shea Moisture. Follow us on Instagram for hair care tips as well.
Where are you located?
Louisville, KY - shipping is available to all 50 states.